However, it cannot replace campaign channel dynamics. S2D+ mStylist solution is a way for the stores to reach out to the best customers with custom offers on a personalized channel with high open rates.Once a customer engages, we should request the customer to save the WhatsApp Business App account in the phonebook for future interactions. This also adds the credibility of the Business account from the WhatsApp’s standpoint.Message broadcasts or multiple forwards are strictly not recommended.When a positive response is received from the customer, we can further respond to customer queries and then send product recommendations with images. Staff should send only one message per customer.The following points need to be followed strictly.However, We cannot misuse this route or expect it to replace our promotional bulk SMS or email campaign blasts. For a cost-effective 1:1 route with top loyal customers through WhatsApp Business, Facebook allows sending these messages at zero cost on the assumption that the business owners or POCs are using these for 1:1 personalized official interactions.Facebook and WhatsApp do not allow sending bulk or promotional communication to customers directly using the WhatsApp Business app.Then, proceed to create store-level custom fields.Īs part of the mStylist solution, below guidelines or best practices recommended for WhatsApp Business Accounts to reach out to loyal customers. Enter Business name, choose Category, enter contact details, location, and Save the settings.Ĥ. Install the app with the business number as shown below.ģ. Ensure you navigate to the right app as shown below.Ģ. On Google Play Store and search for WhatsApp Business. Template Messages - Messages that the business would like to send to the users as a notificationġ.Prerequisites to configure WhatsApp Business A landline number needs to be validated through a call where as a moble number can be validated though OTP.
You can either have a mobile number or landline number to configure WhatsApp Business account.
Modified on: Wed, 6 May, 2020 at 12:28 PMįor Store2Door+ configuration, you need to have a WhatsApp business account and configure the business number on Capillary InTouch as explained in the following.
0 kommentar(er)
